Inclusive education, student diversity and satisfaction among university students

Abstract

In Latin America in recent decades, university education has undergone a process of expansion and increased presence of previously underrepresented groups. This research examines the relationship between university student diversity in Chile, their perception of institutional inclusive management and its relationship with academic satisfaction. In a quantitative, non-experimental, cross-sectional study, 2204 students from seven universities participated. The Inclusive Management in Tertiary Institutions Scale (IMTIS) was used. Participants who perceived a collaborative community reported higher academic satisfaction, while those from traditionally underrepresented groups reported lower satisfaction. The social implications of inclusive management are discussed.